Dear Franchise Partners,
You may have noticed some new folders in the ‘Steamoji Operations’ shared drive — specifically, the Camp Resource Hub and Sales & Retention Resource Hub. We’ve been working hard on updating the training materials and SOPs and wanted to share a few of those updates with you here in more detail:
This is a fantastic resource for all camp-related questions that aren’t covered in the facilitator guides or curriculum resources — like “How to Get Children’s Attention” and a permission form for taking the kids off-site, if you’re planning to take them to a nearby park for a ‘field’ trip.
Sales & Retention Resource Hub
We’re planning to add more resources to this folder before the September salmon run but for now it mostly focuses on retention — something you should all be very attuned to at this time of year!
The Director Consultation Script & Guide outlines the full Parent Consultation process, including expectations, structure, and best practices for delivering consultations effectively and consistently. Parent Consultations are an important part of a family’s journey with Steamoji, helping families understand the program, their child’s learning path, and how Steamoji supports long-term growth and development. This resource is intended to support your Academy Director and their team in creating a strong, professional, and consistent experience for every family.
The Director Consultation Script & Guide is your step-by-step reference tool for running every Parent Consultation with consistency and confidence. It covers scheduling and booking, how to open and close each meeting, the five questions to ask at every check-in, and the exact language to use when presenting a child’s progress. Every Steamoji Director should be familiar with this guide and use it as a reference tool until the process becomes second nature. Together, the guide and the report ensure every family across the system receives the same high-quality, personalized consultation experience.
The Steamoji Parent Consultation Report is a core tool that should be used at every family check-in across all locations. Page 1 covers the apprentice’s current achievement level and chapter progress. Page 2 details their development across the five STEAM skill areas — fabrication, robotics, coding, engineering, and digital arts — along with next steps, current projects, and observed strengths. Pages 1 and 2 are designed to be printed and given to the parent (or emailed) at the end of every consultation. Page 3 is the Director’s confidential copy and should be kept on file at the academy — it is your record of parent goals, concerns, and notes that should be reviewed and referenced before every future check-in.
Consultations follow a set schedule across all locations. A Welcome Consultation is booked at the time of sign-up, followed by a check-in at the 3-week mark to review early progress and build on the relationship established at sign-up. From there, check-ins continue every quarter. Every Parent Consultation must end with the next appointment already booked.
Finally, we have levelled up the Level Up Certificates with the updated branding, as well as shared a new Camp Certificate and Birthday Card. We hope these tools will help you connect with the little humans in your academies who also like to see they are making progress, and not just in their Oji Coin accounts!
Happy Making,
The Team at Steamoji HQ